Yes, you can make last minute orders with StubPass. However, this will require some extra effort on our part, so we recommend that you give us a call for these last minute orders at our toll free 800 number so that we can fulfill your request.

StubPass uses the highest measures on all information captured. Our infrastructure is based on a detailed network with firewalls and secure data centers. Everyday, our website and server is tested by HackerSafe(TM) in order to ensure that our customers' i...

All of the tickets in the StubPass broker inventory are guaranteed to be 100% authentic and legitimate tickets.

The tickets you ordered are most likely shipped out the day you placed the order. In some cases, this may not be possible and the Ticket Broker will contact you to give you an indication of when the item will be shipped. We suggest that our customers cont...

The ticket prices on StubPass are set by the Ticket Brokers offering the tickets for sale. These prices reflect a fair market value based on the effort to acquire the tickets, popularity of the event, location of the seat, and exclusivity of the ticket. T...

The tickets listed on StubPass are being listed by highly regarded Ticket Brokers from all around the country. These brokers go to great lengths to acquire tickets to sold-out and premium events. StubPass is able to offer so many tickets and a great selec...

Yes, all of our tickets are for consecutive seats in a row. If the seats are not together, this will be noted.

Our tickets are not replaceable, so we encourage our customers to put their tickets in a safe, memorable place so that they are not lost, destroyed or accidentally misplaced. If the tickets are lost, we will not be able to provide you with replacement tic...

If an event is cancelled without a rescheduled date, you will need to contact the fulfilling Ticket Broker for a refund. The Ticket Broker's contact information will be sent to you in a confirmation email upon ordering. If you have any questions or need s...

If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn ar...

A broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales." A ticket broker is a person who does just that. A ticket broker buys tickets outright from the seller in the hopes that they can sell them for a profit. If the marke...

The Ticket Brokers do not disclose to us the face value of the tickets. When StubPass polls the Ticket Broker's inventories, we are only given the "market value" price or the price the tickets are being listed for sale.

The Service Fee reflects our cost of obtaining the premium, hard to find, or sold-out tickets. It also helps us to recover some of the costs associated with processing payments as well as guaranteeing that every ticket on the site is authentic.

StubPass Guarantees that all tickets are authentic and valid for entry; that the tickets we deliver will be the same, equal or better than those originally requested; and that all tickets will be delivered in a timely manner. To review our full guarantee,...

You can find our return and refund policy in our terms of use and customer agreement (bottom of site).

The ticket industry is constantly changing such that prices rise and fall depending on the demand for the ticket and changes to a particular event. If you find a price you are happy with, we suggest you purchase the tickets Immediately in order to avoid a...

Ticket Brokers generally sell their tickets at prices above face value. This price is known as the "market value." The Ticket Brokers sell the tickets above face value because they incur additional costs and pay certain premiums in order to obtain the mos...

We are able to offer so many tickets because we have relationships with thousands of Ticket Brokers across the country. These Brokers are often unwilling to break up large numbers or even groups of tickets in order to provide a smaller odd number of ticke...

This is YOUR ticket(s). It is most likely that the Ticket Broker acquired the tickets from the original purchaser of the ticket. The tickets are transferable and these are now your tickets for the event.